Privacy Policy

Foodweb Ghana Limited – Privacy Policy

Effective Date: 25th January, 2025
Last Updated: 21st August, 2025

Foodweb Ghana Limited (“Foodweb,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and other services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, phone number, email address, delivery address, payment details.

  • Order Information: Products ordered, quantities, delivery schedules.

  • Account Information: Username, password, account preferences, and activity history.

  • Device & Usage Data: IP address, browser type, operating system, pages visited, time spent, and interaction with our Services.

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our Services, website, and app functionality.

  • Communicate promotions, updates, and offers (only if you opt-in).

  • Prevent fraud and ensure the security of our Services.

  • Comply with legal obligations.

 

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party partners for payment processing, delivery, and IT services.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

 

4. Data Storage and Security

  • We implement appropriate technical and organizational measures to protect your personal data.

  • Your information is stored on secure servers and protected from unauthorized access, alteration, or disclosure.

  • While we strive to protect your data, no method of transmission over the internet is 100% secure.

 

5. Your Rights

You have the right to:

  • Access and obtain a copy of the personal data we hold about you.

  • Correct or update inaccurate or incomplete information.

  • Request deletion of your personal data, subject to legal or contractual obligations.

  • Opt-out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

 

6. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage trends.

  • You may choose to disable cookies in your browser settings, but some features of the Services may not function properly.

 

7. Children’s Privacy

  • Our Services are not directed to individuals under 18 years old.

  • We do not knowingly collect personal information from children without parental consent.

 

8. Third-Party Links

  • Our website or app may contain links to third-party websites.

  • We are not responsible for the privacy practices or content of those third-party sites.

 

9. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Any changes will be posted on our website with a revised “Last Updated” date.

  • Continued use of our Services after updates indicates your acceptance of the revised Privacy Policy.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

📧 Email: info@foodwebgh.com
📞 Phone: +233 59838 8036
📍 Address: H/No. 184/6 Nii Klu Tsuru Street, Accra – Ghana