Frequently asked questions

Foodweb is a trusted platform that sources and delivers fresh Ghanaian food items such as yam, plantain, cassava, maize, palm oil, and more, directly to consumers.

Orders can be placed through our app or website by selecting your preferred products, adding them to your cart, and checking out securely.

We operate on a pre-order system. Customers place orders within a week, and deliveries are made the following week.

We accept payments via Foodweb Wallet, credit/debit card, mobile money, and bank transfers.

Yes. Once your order is confirmed, you can track its status in your Foodweb app under “My Orders.”

Currently, we focus on Greater Accra, but we are expanding delivery to other regions soon.

Yes. Some products, such as yam and plantain, come in specific box sizes (e.g., 5kg, 10kg, 20kg). The minimum quantity depends on the product.

Absolutely. Foodweb ensures all items are sourced directly and delivered fresh, following strict handling and hygiene standards.

Yes, orders can be modified or canceled within 24 hours after placement. After that, processing begins, and changes may not be possible.

You can reach us via the in-app support chat, email, or call our customer service hotline for quick assistance. +233508060760