Refund and Returns Policy
Effective Date: 29th November 2024
At FoodWeb Ghana, we strive to provide high-quality raw food items and ensure customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds or returns may be granted.
1. Refund Policy
1.1. Eligibility for Refunds:
- Refunds are only available for orders that were:
- Incorrectly processed (e.g., wrong items delivered).
- Severely damaged or spoiled upon delivery.
- Refund requests must be submitted within 24 hours of receiving the order.
1.2. Non-Refundable Cases:
- We do not provide refunds for:
- Personal preference changes after delivery.
- Failure to follow storage or usage instructions leading to spoilage.
- Orders placed incorrectly by the user without notifying us before dispatch.
1.3. Refund Process:
- To request a refund, contact us via email at info@foodwebgh.com or call us at 0546598164 with:
- Your order number.
- Details of the issue.
- Supporting evidence (e.g., photos of the product).
- Once approved, refunds will be processed within 7 business days. Refunds will be issued to your original payment method or credited to your FoodWeb Wallet for future purchases.
2. Returns Policy
2.1. Return Eligibility:
- Due to the perishable nature of our products, we generally do not accept returns unless the items delivered are:
- Damaged.
- Incorrect (not matching the order).
2.2. Return Process:
- Contact us within 24 hours of delivery to arrange a return.
- Returns must be made to our delivery personnel at the time of receipt, or alternative arrangements can be discussed.
3. General Conditions
3.1. Quality Assurance:
- All products undergo quality checks before delivery. We encourage customers to inspect products upon receipt and report any issues immediately.
3.2. Dispute Resolution:
- In cases of disputes regarding refunds or returns, we will work with customers to reach an amicable resolution.
4. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Address: H/No. 184/6 Nii Klu Tsuru Street, Accra, Ghana
Phone: 0546598164
Email: info@foodwebgh.com