Shipping & Delivery

Foodweb Ghana Limited – Shipping & Delivery Policy

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Foodweb Ghana Limited (“Foodweb,” “we,” “our,” “us”) is committed to delivering fresh Ghanaian food products directly to your doorstep. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.

1. Delivery Areas

  • Currently, we deliver within Greater Accra.

  • We are working to expand delivery services to other regions across Ghana.

  • We Offer international shipping to all countries.

2. Delivery Schedule

  • Foodweb operates on a pre-order system: orders placed within a week are delivered the following week.

  • Delivery dates and times are provided at checkout and may vary depending on product availability and location.

3. Order Processing

  • Orders are processed once payment is confirmed.

  • You will receive an order confirmation via email or app notification.

  • Please ensure that your delivery address and contact information are accurate to avoid delays.

4. Shipping Methods

  • Orders are delivered via our in-house delivery team or trusted local courier partners.

  • We carefully package all items to maintain freshness, quality, and safety during transit.

5. Shipping Costs

  • Delivery fees depend on location, order size, and product type.

  • Shipping costs will be calculated and displayed at checkout.

  • For bulk or large orders, customers may qualify for special shipping rates.

6. Delivery Issues

  • Please inspect your order upon receipt.

  • If items are damaged, missing, or spoiled, notify us within 24 hours for resolution.

  • Foodweb is not responsible for delays caused by circumstances beyond our control, such as bad weather, traffic, or third-party courier issues.

7. Risk and Title

  • Ownership and risk of products pass to the customer upon successful delivery.

  • Ensure someone is available at the delivery address to receive the order.

8. Contact for Delivery Support

If you experience any issues with your delivery or need assistance, please contact us:

📧 Email: info@foodwebgh.com
📞 Phone: +233 59838 8036
📱 In-app support: +233 54659 8164